Warranty Policy

All products purchased from Fabricos are covered by the statutory guarantee applicable under Dutch and European consumer law. This means that a product must perform as you may reasonably expect, considering its nature, price, description and expected lifespan.

There is no fixed statutory guarantee period in the Netherlands. How long you may reasonably expect a product to last depends on the type of product, how it is used and the information provided at the time of purchase.

This warranty policy does not limit or replace any mandatory rights you have under applicable consumer law.

Please contact us if your product:

• Arrived damaged or incomplete;
• Has a manufacturing or material defect;
• Does not match the confirmed description, design or order;
• Does not function or perform as may reasonably be expected; or
• Develops a fault earlier than may reasonably be expected under normal use.

Where your claim is valid, Fabricos will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Customised, personalised and made-to-measure products are also covered if they are defective, damaged or do not match the specifications confirmed with Fabricos.

Minor variations in colour, positioning, stitching or finish may occur because of differences between screens, materials and production methods. Such variations are not considered defects when they are reasonable, do not materially differ from the approved design and do not affect the product’s normal use.

A fitting problem caused by measurements supplied incorrectly by the customer is normally not considered a manufacturing defect. If the product was not produced according to the measurements or specifications confirmed by Fabricos, please contact us so that we can assess the issue.

The statutory guarantee generally does not cover problems caused by:

• Normal wear and tear;
• Accidental damage;
• Improper use, negligence or misuse;
• Failure to follow the product’s care, washing or maintenance instructions;
• Incorrect storage;
• Unauthorised alterations or repairs;
• Use of the product for a purpose for which it was not designed;
• Damage caused by an accident, impact, fall or external force; or
• Incorrect measurements or specifications supplied by the customer.

These exclusions apply only where the problem was caused by the stated circumstance and do not affect your mandatory legal rights.

Protective clothing and equipment can reduce certain risks but cannot prevent every injury or guarantee complete protection. Products must be used only for their intended purpose and in accordance with all supplied instructions and warnings.

After an accident, strong impact or visible damage, stop using the product and inspect it carefully. Contact Fabricos if you are uncertain whether it remains suitable for use.

Damage caused by an accident or strong impact is not normally considered a manufacturing defect. However, please contact us if you believe the product failed because of a defect that existed when it was supplied.

To report a problem, email info@fabricos.eu and include:

• Your full name;
• Your order number;
• A clear description of the problem;
• Photographs or a short video clearly showing the issue; and
• The date when you first noticed the problem.

Please report the issue as soon as reasonably possible after discovering it. We may ask for additional information or request that the product be returned for inspection.

Do not return a product before receiving return instructions and the correct return address from Fabricos.

We will examine the information provided and respond as soon as reasonably possible. When inspection is required, the assessment period begins after we receive the product.

If the claim is valid, Fabricos will provide a legally appropriate solution without charging the customer for the necessary remedy. This may include repair or replacement.

If repair or replacement is impossible, disproportionate, unsuccessful or not completed within a reasonable time, another remedy may be offered in accordance with applicable law. This may include a price reduction or refund.

If inspection shows that the issue resulted from misuse, accidental damage, normal wear or another circumstance not covered by the statutory guarantee, we will explain our findings. Where possible, we may offer a paid repair or replacement option.

If your order arrives visibly damaged, incomplete or with the wrong product, please contact us as soon as possible at info@fabricos.eu.

Please provide photographs of:

• The affected product;
• The outside of the parcel;
• The internal packaging;
• The shipping label; and
• Any visible damage to the parcel.

Please keep the product and all original packaging until we have assessed the issue and provided further instructions.

When a warranty claim is accepted, Fabricos will cover the reasonable costs necessary to provide the appropriate legal remedy, including applicable return or replacement delivery costs.

Please follow the return instructions supplied by Fabricos. We may not reimburse avoidable or excessive shipping costs incurred without prior agreement where a suitable return method was offered.

Warranty arrangements for products purchased for business or professional purposes may be governed by the relevant quotation, order confirmation, contract or other terms agreed with Fabricos.

Nothing in this section excludes any rights or remedies that cannot legally be excluded.