Return/Refunds

If you are a consumer and purchased a standard, non-customised product through our website, you generally have the right to cancel your purchase without giving a reason.

You must inform Fabricos of your decision within 14 calendar days from the day on which you, or a person designated by you, receives the product.

If an order contains multiple products delivered separately, the withdrawal period begins on the day you receive the final product from that order.

To exercise your right of withdrawal, email info@fabricos.eu and provide:

• Your full name;
• Your order number;
• The product you wish to return; and
• A clear statement that you wish to withdraw from the purchase.

You may also use a withdrawal or cancellation form provided by Fabricos, where available.

After notifying us of your withdrawal, you must return the product within 14 calendar days.

Please contact us before sending anything back. We will provide the correct return instructions and return address. Products sent to an unauthorised address may not be accepted or may delay the processing of your return.

Returned products should be:

• Unused, other than what is reasonably necessary to inspect or try them;
• Clean and undamaged;
• Complete with all supplied parts and accessories;
• Returned with their original labels attached, where reasonably possible; and
• Securely packaged to prevent damage during return transit.

You may inspect or try a product in the same way that would normally be permitted in a physical shop. You may be responsible for a reduction in value if the product has been used or handled more than necessary to establish its nature, characteristics and fit.

Standard, non-customised leather jackets, biker jackets, biker vests, leather pants, leather coats and other eligible leatherwear purchased online may be returned in accordance with the right of withdrawal described in this policy.

You may carefully try on a leatherwear product to check its size, fit, appearance and general characteristics, in the same way that would normally be permitted in a physical shop.

When trying on leatherwear, please take reasonable care to avoid unnecessary wear, marks, scratches, stains, odours or other damage. Products should not be worn outdoors or used beyond what is reasonably necessary to inspect their nature, characteristics and fit.

Where a product is made from natural leather, variations in grain, texture, natural markings, softness or colour may occur as a result of the natural characteristics of the material. Reasonable natural variations do not automatically mean that a product is defective.

Natural leather may also develop normal creasing, softening and other appearance changes through handling and wear. Such normal characteristics should be distinguished from manufacturing defects.

This does not affect your legal rights if a leatherwear product is defective, damaged, incorrectly supplied or does not conform to its description or other agreed specifications.

For a change-of-mind return under the right of withdrawal, the customer is responsible for the direct cost of returning the product unless Fabricos has agreed otherwise.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.

If the product is defective, damaged, incomplete or incorrect, Fabricos will cover the reasonable return costs where required under applicable law.

When you validly withdraw from the complete order, we will refund:

• The purchase price of the returned products; and
• The cost of the least expensive standard delivery method offered for the original order, where applicable.

Additional delivery costs resulting from your choice of express, premium or another more expensive shipping method will not be refunded beyond the amount of the least expensive standard delivery method offered.

If you return only part of an order, the original delivery charge may not be refundable where the same delivery charge would have applied to the products you kept.

We will process an eligible withdrawal refund within 14 calendar days after receiving your withdrawal notice. However, we may wait until we have received the returned products or you have provided acceptable evidence that they were sent back, whichever occurs first.

Refunds will normally be issued using the original payment method unless another method is expressly agreed. We will not charge a fee for issuing an eligible refund.

Your bank or payment provider may require additional time to credit the amount to your account after Fabricos processes the refund.

The statutory right of withdrawal may not apply to products made to the consumer's specifications or clearly personalised, including products that are:

• Made according to measurements supplied or approved by the customer;
• Personalised with a name, number, logo, wording or other individual detail;
• Manufactured or adapted using customer-specific colours, materials, dimensions or specifications; or
• Otherwise made or clearly adapted specifically for the customer.

This may include made-to-measure leather jackets, biker jackets, biker vests, leather pants and other garments produced specifically according to measurements or specifications supplied or approved by the customer.

Customised and made-to-measure orders cannot normally be cancelled or returned simply because the customer changed their mind, selected an incorrect size or supplied incorrect measurements.

This exception does not affect your rights when a customised product is defective, damaged or does not match the measurements, design or specifications agreed with Fabricos.

If you wish to change or cancel a customised or made-to-measure order, contact us as soon as possible at info@fabricos.eu.

We will try to accommodate your request, but changes or cancellations may not be possible after:

• The design has been approved;
• Materials have been ordered or cut;
• Personalisation has started; or
• Production has otherwise begun.

Any refund for a custom order cancelled before production will depend on the work already completed and costs already reasonably incurred, subject to applicable law.

For health and hygiene reasons, sealed products that are not suitable for return for health protection or hygiene reasons may lose their right of withdrawal after the seal has been broken, where the applicable legal conditions are met.

Where applicable, this restriction will be clearly communicated. It does not affect your rights if the product is defective, damaged or was supplied incorrectly.

If you would like a different size or another standard product, contact info@fabricos.eu.

Unless the product is defective or incorrect, the customer is normally responsible for the direct cost of returning the original product. Any additional delivery arrangements for an exchange will be communicated before the replacement is sent.

Exchanges depend on product availability.

To avoid delays, Fabricos may ask you to return the original product for a refund and place a new order for the replacement.

Customised, personalised and made-to-measure products cannot normally be exchanged because of a change of mind, incorrect customer measurements or customer-selected specifications.

This does not affect your rights if Fabricos supplied an incorrect product or the product is defective or does not conform to the agreed specifications.

Inspect your order as soon as reasonably possible after delivery. If a product arrives damaged, incomplete, defective or different from what you ordered, contact us promptly at info@fabricos.eu.

Please provide:

• Your name and order number;
• A description of the problem;
• Clear photographs or a short video of the product;
• Photographs of the packaging and shipping label if the parcel arrived damaged; and
• Any other relevant information that may help us assess the issue.

Do not use, alter, wash or repair a product after discovering a possible defect unless Fabricos instructs you otherwise.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.

Nothing in this Returns & Refunds Policy limits the statutory rights available to consumers for products that do not conform to the sales contract.

Where a Fabricos product is made from natural leather, the material may show variations in grain, texture, shade, softness and natural surface markings.

These characteristics may differ slightly from one product or section of leather to another and are part of the natural character of the material.

Product colours may also appear slightly different depending on lighting conditions, photography and screen settings.

A reasonable natural variation is not automatically considered a defect. However, this does not exclude a valid claim where a product has a manufacturing defect, material defect, significant undisclosed difference or otherwise does not conform to the description or agreed specifications.

If you are unsure whether something is a natural characteristic or a possible defect, contact us with photographs and your order number so that we can review it.

Subject to your mandatory legal rights and applicable withdrawal rules, we cannot normally accept change-of-mind returns of:

• Customised, personalised or made-to-measure products where the legal withdrawal exception applies;
• Products showing signs of use beyond what is reasonably necessary to inspect their nature, characteristics and fit;
• Products damaged through misuse, negligence or improper care;
• Washed, altered or repaired products where this prevents an ordinary change-of-mind return;
• Products returned incomplete;
• Hygiene-sensitive products after an applicable seal has been broken, where the legal withdrawal exception applies; or
• Other products excluded from the right of withdrawal under applicable law.

An item will not be refused solely because its original packaging has been opened where opening it was reasonably necessary to inspect the product.

The restrictions in this section do not remove any mandatory rights you may have concerning defective, damaged, incorrect or non-conforming products.

Refusing a parcel or failing to collect it does not automatically constitute a valid cancellation or withdrawal.

If you wish to exercise your right of withdrawal, you should clearly notify Fabricos of your decision.

If an uncollected or refused parcel is returned to Fabricos, reasonable direct return costs may be taken into account where permitted by law.

Customised and made-to-measure products remain subject to the custom-product provisions stated in this policy.

The statutory consumer right of withdrawal generally does not apply to purchases made for business or professional purposes.

Returns, cancellations, exchanges and refunds for wholesale, private-label and other business-to-business orders are governed by the quotation, order confirmation, contract or other terms agreed with Fabricos.

Custom production, branding, private-label products and bulk orders may have specific cancellation or return conditions because materials, production capacity or other resources may be committed specifically to the order.

Any rights that cannot legally be excluded or limited remain unaffected.