Return/Refunds

If you are a consumer and purchased a standard, non-customised product through our website, you generally have the right to cancel your purchase without giving a reason.

You must inform Fabricos of your decision within 14 calendar days from the day on which you, or a person designated by you, receives the product.

If an order contains multiple products delivered separately, the withdrawal period begins on the day you receive the final product from that order.

To exercise your right of withdrawal, email info@fabricos.eu and provide:

• Your full name;
• Your order number;
• The product you wish to return; and
• A clear statement that you wish to withdraw from the purchase.

You may also use the withdrawal or cancellation form provided on our website.

After notifying us of your withdrawal, you must return the product within 14 calendar days.

Please contact us before sending anything back. We will provide the correct return instructions and return address. Products sent to an unauthorised address may not be accepted or may delay your refund.

Returned products should be:

• Unused, other than what is reasonably necessary to inspect or try them;
• Clean and undamaged;
• Complete with all supplied parts and accessories;
• Returned with their original labels attached, where reasonably possible; and
• Securely packaged to prevent damage during transit.

You may inspect or try a product in the same way that would normally be permitted in a physical shop. You may be responsible for a reduction in value if the product has been used or handled more than necessary to establish its nature, characteristics and fit.

For a change-of-mind return under the right of withdrawal, the customer is responsible for the direct cost of returning the product unless Fabricos has agreed otherwise.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed. Fabricos is not responsible for a returned parcel until it has been received.

If the product is defective, damaged, incomplete or incorrect, Fabricos will cover the reasonable return costs where the claim is accepted.

When you withdraw from the complete order, we will refund:

• The purchase price of the returned products; and
• The cost of the least expensive standard delivery method offered for the original order.

Additional delivery costs resulting from your choice of express, premium or another more expensive shipping method will not be refunded.

If you return only part of an order, the original delivery charge is generally not refunded.

We will process the refund within 14 calendar days after receiving your withdrawal notice. However, we may wait until we have received the returned products or you have provided acceptable evidence that they were sent back, whichever occurs first.

Refunds will normally be issued using the original payment method unless another method is expressly agreed. We will not charge a fee for issuing an eligible refund.

Your bank or payment provider may require additional time to credit the amount to your account after we process it.

The statutory right of withdrawal does not apply to products that are:

• Made according to measurements supplied or approved by the customer;
• Personalised with a name, number, logo, wording or other individual detail;
• Manufactured in colours, materials or specifications selected specifically for the customer; or
• Otherwise made or clearly adapted specifically for the customer.

Customised and made-to-measure orders cannot normally be cancelled or returned because the customer changed their mind, selected an incorrect size or supplied incorrect measurements.

This exception does not affect your rights when a customised product is defective, damaged or does not match the measurements, design or specifications confirmed by Fabricos.

If you wish to change or cancel a customised order, contact us immediately at info@fabricos.eu.

We will try to accommodate your request, but changes or cancellations may not be possible after:

• The design has been approved;
• Materials have been ordered or cut;
• Personalisation has started; or
• Production has otherwise begun.

Any refund for a custom order cancelled before production will depend on the work already completed and costs already reasonably incurred, subject to applicable law.

For health and hygiene reasons, sealed products that are not suitable for return may lose their right of withdrawal after the seal has been broken.

Where applicable, this restriction will be clearly communicated before purchase. It does not affect your rights if the product is defective or was supplied incorrectly.

If you would like a different size or standard product, contact info@fabricos.eu.

Unless the product is defective or incorrect, the customer is normally responsible for the cost of returning the original product and any delivery costs for the replacement. An exchange depends on product availability.

To avoid delays, Fabricos may ask you to return the original product for a refund and place a new order for the replacement.

Customised and made-to-measure products cannot normally be exchanged unless Fabricos made an error or the product is defective.

Inspect your order as soon as reasonably possible after delivery. If a product arrives damaged, incomplete, defective or different from what you ordered, contact us promptly at info@fabricos.eu.

Please provide:

• Your name and order number;
• A description of the problem;
• Clear photographs or a short video of the product;
• Photographs of the packaging and shipping label if the parcel arrived damaged; and
• Any other relevant information.

Do not use, alter, wash or repair a product after discovering a possible defect unless Fabricos instructs you otherwise.

If your claim is valid, we will provide an appropriate solution under applicable law. This may include repair, replacement, a price reduction or a refund.

Subject to your mandatory legal rights, we cannot normally accept returns of:

• Customised, personalised or made-to-measure products;
• Products showing signs of use beyond reasonable inspection;
• Products damaged through misuse, negligence or improper care;
• Washed, altered or repaired products;
• Products returned incomplete;
• Hygiene-sensitive products after the applicable seal has been broken; or
• Gift cards or other items that cannot legally or practically be returned.

An item will not be refused solely because its original packaging has been opened where opening it was reasonably necessary to inspect the product.

Refusing a parcel or failing to collect it does not automatically constitute a valid cancellation.

If an uncollected or refused parcel is returned to Fabricos, we may deduct reasonable direct return costs from the refund where permitted by law. Customised products remain subject to the custom-product restrictions stated above.

The statutory consumer right of withdrawal generally does not apply to purchases made for business or professional purposes.

Returns, cancellations and refunds for business-to-business orders are governed by the quotation, order confirmation, contract or other terms agreed with Fabricos.